Mary Queen Trade
EN

Returns Policy

Time frame

Returns are accepted within 7 days of purchase. If more than 7 days have passed, we can’t offer a refund or exchange.

Eligibility

  • Items must be unused and in the same condition as received.
  • Items must be in original packaging.
  • Receipt or proof of purchase is required.

Non-returnable items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Perishable goods and hazardous materials

How to start a return

Contact us for instructions before sending anything back. Please email Maryqueentrade@gmail.com.

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection. Approved refunds are applied to the original payment method within a reasonable processing timeframe.

Shipping costs

Return shipping costs are your responsibility and are non-refundable. If a refund is issued, return shipping may be deducted from the refund.